Contact

For questions, corrections or privacy requests about this independent Taobao guide, use Jun Xu’s contact form. It is shared with the author’s JX blog and does not publish your message as a blog comment.

Please include “Taobao guide”, the article URL and a short explanation of the issue. If an instruction has changed, describe the menu or option you see so it can be checked. You can also leave a public comment below the relevant article.

This blog is not Taobao, Alipay or a shipping company. For delivery, payment, account or refund disputes, contact the relevant provider through your order or account. Do not send passwords, verification codes, identity documents or bank details to this blog.

Read the Privacy and Cookies notice before sending personal information.

Comments

Post a Comment

Popular posts from this blog

Taobao Tips

Editorial update: 5 October 2026. This guide began with my shopping experiences in 2017. Promotions, account verification and app menus change; check the terms shown for your own order before paying. Compare the total delivered cost A low listing price is only part of the cost. Compare the item price, domestic delivery, international shipping, payment or currency-conversion charges and any taxes shown at checkout. A discount is useful only if the final delivered total is lower. For example, an item costing S$12 with S$8 delivery costs S$20 before other charges. A similar S$16 item with S$3 delivery costs S$19. These are illustrative figures, not current Taobao rates. Coupons, coins and cashback Check whether store coupons or platform discounts apply to the exact product and variant in your cart. Minimum spending, expiry dates and exclusions matter. Coins (淘金币) and points offers vary; do not assume the old percentage discounts or step-count rewards described in the original guide still...
Read more

Payment Options in Taobao

Editorial update: 5 October 2026. Payment options depend on your account, location and transaction. Check the methods, currency and fees shown for your order before confirming payment. This replaces historical purchase-card and referral instructions that were not verified as current. Before paying for a Taobao order Check the product variant, quantity, seller and delivery address. Confirm whether the displayed total includes international shipping. If you chose consolidation, check how you will pay the later warehouse charge. Read the payment methods available for that particular transaction. A method accepted for the item may not be offered for another service. Check the currency, any platform surcharge and your card or wallet provider’s exchange and fee terms. Save the order confirmation and payment record. Cards and multi-currency wallets If a card is offered at checkout, compare its total cost with other eligible methods. Do not assume that every foreign-issued card will work, or...
Read more

Introduction to Taobao (淘宝)

Editorial update: 5 October 2026. This independent guide is for Singapore readers learning how to shop on Taobao. It began in 2017; the article now explains the decisions to make before ordering, without treating old prices or app menus as current. What is Taobao? Taobao is an online marketplace with many individual sellers. A listing’s price, product choices, delivery eligibility and after-sales conditions need to be checked for the exact item. Buying from the marketplace is different from asking a separate shopping agent to purchase an item for you. Buying yourself or using an agent When you buy yourself, you select the listing, communicate with the seller and arrange payment and delivery. A buying agent can handle some of those tasks under its own service terms. A forwarding service is different again: it receives parcels and arranges onward shipping, but may not purchase the item. The original article compared Taobao with ezbuy from my experiences at the time. It should not be re...
Read more